12/16/2023 0 Comments Facebook messenger botIf you are unable to hire a developer to build one for you, you can use a chatbot builder tool like Botsurfer, SendPulse, or Chatrace to create your bot in a few minutes. You can hire a developer to help you build your bot using Facebook Messenger’s API available on the Meta for Developers platform, or you can build it yourself if you have coding knowledge. Use the brand tone and phrases that customers expect from your company based on your established brand identity. Brand Voice: your chatbot is an opportunity to show off your brand personality.Limit your chatbot to simple issues that are predictable and can be easily resolved with generic solutions. Appropriate Tasks: a bot can respond to predictable customer pre-purchase inquiries or predetermined questions, but it is unsuitable for addressing technical support issues.Use short, clear text that the customer can grasp quickly to make the conversation flow smoothly. Short Responses: avoid using big chunks of text as your automated answers.Make it possible for the bot to reroute the visitor to a human representative if the customer is not interested in chatting with a computer program. A Place For Human Agents: This is particularly important if you are using your bot to automate your customer service.It is a serious turn-off to program your bot to pretend to be a human people aren’t stupid they will know what is going on and will likely start trusting your brand a lot less. AI Honesty: make it clear that the visitor is interacting with a chatbot. User experience is key when designing bots, and here are a few other things you must pay attention to: A customer that is reaching out via the Messenger platform is not looking to be bombarded by marketing messages-there is a time and place for AI marketing. One mistake you must never make is using your chatbot as a channel for storming customers with promotional messages. Identify the aspect of your interactions with customers that you want to automate, then brainstorm the types of questions that customers would want to ask your company in those scenarios. Step 1: Plan Your Bot Designīefore you start building anything, you must first outline the business objectives you want to accomplish with your automated bot.ĭo you want it to focus on answering pre-purchase customer questions? Are you trying to use it to automate your customer service solution? Do you need it to facilitate customer bookings? How To Build A Facebook Messenger Botīusinesses of all sizes can use Facebook bots to interact with customers on a personal level, and below are steps you can follow to build yours. You shouldn’t remain in that camp any longer, and you will discover how to create your own chatbot in the next section. The possibilities of what you can achieve with a Facebook messenger chatbot are endless, but there are still several businesses that are yet to recognize the potential of messenger bots. Without the chatbot, that hypothetical customer may move on to another plumbing company, and you would have missed out on a sale. If you are unavailable at that time, a chatbot can respond to messages from the potential customer with automated answers and also provide details during the chat about when you will be available to respond in person. It should also be able to handle related tasks like recommending your services or products and completing sales.įor example, let’s say you own a plumbing business, and a customer with an emergency during the late hours of the day searches for local plumbers on Facebook and discovers your Facebook business page. Is There A Bot Available For Facebook Page Likes?Ī Facebook chatbot is a small messaging software built into Facebook Messenger that uses artificial intelligence to parse conversations initiated by people and provide correct answers.Ī well-built bot is capable of understanding multiple related messages in a thread and maintaining a coherent interaction with visitors.Which Are The Most Interesting Facebook Bots Available?.
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